Grievance Redressel

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Grievance Redressel

Grievance Redressal Procedure
PHASE - 1	A customer, if not satisfied with services of our Bank may primarily approach concern Branch Head to resolve the matter at first place.
PHASE - 2 Channels for Lodging Grievances	If any customer is not satisfied with reply the customer may lodge a grievance through various modes as given below:- In Person: By submitting a written letter Online portal of the Bank: https://spgs.ucoonline.bank.in/ M-Banking Plus App: Support > Grievance Redressal System Over Phone: Toll Free Number 1800 8910 - UCO SAMPARK accessible on 24/7 basis Through Mail: Email: hosp.cscell@uco.bank.in
PHASE - 3	Escalation and Review Matrix (Contact details available in Comprehensive Notice Board in all branches)
Level - 1	If you have any grievances, please approach - Branch Head For further branch details visit: https://www.uco.bank.in/web/guest/locate
Level - 2	In case the Complainant do not receive any response within 3 working days from Branch or if the response received is not satisfactory, the Complainant may escalate their grievance to - Zonal Head (Grievance Nodal Officer) Zonal Office For further Zonal Office details visit: https://www.uco.bank.in/corporate-address
Level - 3	If the complaint is unresolved at the Branch/Zonal Office level beyond 7 days or if the response received is not satisfactory, the Complainant may approach our Head Office - General Manager Operation and Services Department & TMV, UCO Bank, Head Office 2, India Exchange Place, Kolkata - 700001 Telephone: 033-4455-7131, 033-4455-7109 Email: hosp.cscell@uco.bank.in
PHASE - 4	In case the complaint is not resolved at the bank level within 30 days of lodging of complaint or in case the Complainant is not satisfied with the response received, the Complainant may approach the Banking Ombudsman under the Integrated Ombudsman Scheme, 2026 at - Centralised Receipt and Processing Centre,Reserve Bank of India Central Vista, Sector 17, Chandigarh – 160017 Email: crpc@rbi.org.in Complaint Portal: https://cms.rbi.org.in